WAOS
Shared Team Inbox
One WhatsApp number for the whole team, with ownership, roles and a complete history.
Business problems addressed
- Customer chats scattered across personal phones
- No clear owner for each conversation
- Managers who cannot see what is being said to customers
Scope and deliverables
- All WhatsApp conversations in one inbox
- Assign each conversation to an agent
- Roles for owner, manager and agent, each seeing only what they should
- Messages marked as sent by a person, by AI or from the phone app
- Internal notes and tags that customers never see
Relevant integrations
Official WhatsApp Business PlatformYour WhatsApp business numberContacts and tagsNotificationsTeam accounts
Frequently asked questions
Can customers see our internal notes?
No. Notes, tags, labels and costs are internal and are never sent to the customer.
Can we keep using the WhatsApp phone app?
In many setups the number can be shared with the phone app. We confirm the details for your number during setup.
Ready to discuss your project?
Book a consultation with our team. Tell us about your business challenge and we will help you find the right technology approach.
Your enquiry should include your business context, the problem you are solving, and any timeline considerations.